Refund Policy

At Groomzy, we aim to provide reliable and convenient doorstep pet grooming services. This Refund Policy explains how refund requests related to bookings and payments may be handled.

Booking Cancellation

If you need to cancel or reschedule a booking, please contact Groomzy as early as possible before the scheduled appointment.

Refund Eligibility

If a payment has been made and Groomzy is unable to provide the confirmed service, the customer may contact us to request a refund. Each request will be reviewed based on the circumstances of the booking.

Completed Services

Refunds are generally not provided after a grooming service has been completed. If there is a genuine concern regarding the service, please contact us so we can review the matter.

Refund Processing

Approved refunds will be processed using an appropriate payment method. Processing time may depend on the payment provider or banking network.

Contact Us

For cancellation or refund assistance, please contact Groomzy through the WhatsApp support available on our website.

This Refund Policy may be updated as Groomzy's booking and payment processes evolve.